Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, age, gender, date of birth.
• Contact details (phone number, email address, residential address).
• Government-issued identification (if required for treatment or insurance).

Health and Treatment Information

• Medical history, allergies, current medications, and past dental records.
• Dental x-rays, scans, clinical photographs, and treatment plans.
• Insurance details and billing information.

Website and Digital Information

• IP address, browser type, and device information.
• Information submitted through contact forms, appointment booking requests, or WhatsApp integrations.
• Cookies and usage data to improve our website experience.

2. Purpose of Data Collection

We use your information for the following purposes:

• To provide, personalize, and improve dental care and treatment.
• To schedule and manage appointments, send reminders, and follow up on post-treatment care.
• To process payments, insurance claims, and maintain accounting records.
• To communicate with you regarding our services, special offers, or clinic updates (you may opt-out of marketing communications).
• To comply with legal, regulatory, and professional obligations.

3. Consent

By providing your personal and health information to us, you consent to its collection, use, and storage as described in this Privacy Policy. For sensitive health data, explicit consent is obtained prior to treatment. You have the right to withdraw your consent at any time, subject to legal and medical constraints.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Medical Professionals: With specialized doctors, dental labs, or imaging centers involved in your direct care.
• Service Providers: With trusted third-party vendors who assist us in clinic management, IT support, or payment processing, strictly bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government authority to protect public health, prevent fraud, or comply with statutory reporting.

5. Data Security

We implement robust physical, technical, and administrative security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no electronic transmission or storage system is 100% secure.

6. Data Retention

We retain your personal and medical records for as long as necessary to fulfill the purposes outlined in this policy or as required by medical guidelines and statutory laws in India.

7. Your Rights Under the DPDP Act

As a patient and user, you have the right to:

• Access and obtain a copy of your personal and dental records.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for data processing (which may affect our ability to provide non-emergency treatments).
• Request deletion of data, subject to medical and legal retention requirements.

8. Children's Data

For patients under the age of 18, personal and medical information is collected only with the explicit consent of a parent or legal guardian.

9. Cookies and Analytics

Our website may use cookies to enhance user experience, analyze traffic, and facilitate advertising campaigns (such as Google Ads). You can adjust your browser settings to decline cookies, though some website features may not function properly as a result.

10. Third-Party Websites

Our website may contain links to third-party sites or social media platforms. We are not responsible for the privacy practices or content of these external entities.

11. Data Breach Response

In the unlikely event of a data breach compromising your sensitive information, we will notify you and the relevant regulatory authorities promptly, taking all necessary steps to mitigate the impact.

12. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the "Last Updated" date.